F.A.Q.
What are the shipping times?
Shipping times range from 2 to 6 business days, depending on the size of the order, the destination, and the time of year. An express shipping option is also available for shorter shipping times.
Do you ship outside the European Union?
Currently, we primarily ship within the European Union. For international shipments outside the EU, please contact our customer service to assess feasibility and additional costs.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website.
What are the shipping fees?
Shipping fees depend on the size, weight, and destination of your order. These fees are calculated and displayed before order confirmation.
Can I return a carpet if I am not satisfied?
Yes, you have 14 days after receipt to return a product. Items must be in their original condition and packaging. Fill out our contact form to receive return instructions.
Who is responsible for return shipping costs?
Return shipping costs are the responsibility of the customer, except in cases of an error on our part or if the product is defective. We recommend using a tracked shipping service to avoid any issues.
What types of carpets do you offer?
We offer a wide range of carpets: modern, oriental, vintage, children’s, shaggy, outdoor, and more. You can also search for carpets by color and size.
Do you offer promotions or discounts?
Yes, regularly check our “Bargain Corner” section for exclusive offers and discounts on selected carpets.
What payment methods do you accept?
We accept payments by bank card (Visa, Mastercard, Bancontact, Maestro, American Express) and digital wallets like PayPal, Apple Pay, and Google Pay. All payments are secure.
Can I order a custom carpet?
We do not currently offer custom carpet services, but feel free to contact us if you have specific needs. We will do our best to assist you.
How should I care for my carpet?
We recommend vacuuming your carpet regularly to prevent dust accumulation. For stains, use a damp cloth and a suitable cleaning product.
What should I do if my order arrives damaged?
If your order arrives damaged, immediately contact our customer service with photos of the product and packaging. We will arrange a replacement or refund according to your preference.
Can I request a sample before buying a carpet?
We do not currently offer samples, but our detailed descriptions and high-resolution photos help you make an informed choice. Contact us if you have any questions about a product.
Can I cancel my order after placing it?
Orders can be canceled before they are shipped. If your order has already been shipped, you will need to wait to receive it and initiate a return. Quickly contact our customer service for any cancellation requests
