Privacy Policy

At TAPISIMO, we place great importance on protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information. By using our website or creating a TAPISIMO account, you agree to the practices described below.

1. Data Collected

Data you provide directly:

• When creating an account: name, first name, date of birth, address, email address, password.
• When placing an order: shipping address, billing address, phone number.
• During communications: messages sent via our customer service or contact form.

Data collected automatically:

• Technical information: IP address, browser type, operating system.
• Navigation data: pages visited, time spent on the site, products viewed.
  
  

2. Use of Data

Legal basis for processing
User privacy is protected by regulations. Under data protection regulations, TAPISIMO is only authorized to use users’ personal data if it has a valid legal basis. TAPISIMO must ensure that one or more of the following legal bases apply:

• Execution of a contract (e.g., to process and fulfill an order for goods or to open and manage a TAPISIMO account), or;
• Compliance with a legal obligation (e.g., recordkeeping of invoices), or;
• Where it is in TAPISIMO’s legitimate interest, or;
• When the user has given their consent.

A “legitimate interest” of TAPISIMO must not conflict with the rights and freedoms of users. Examples of legitimate interests under the GDPR include fraud prevention, direct marketing, and sharing data with trusted partners necessary for TAPISIMO’s services.

Your data is only used in the following cases:

• Order processing: managing your orders, shipments, and returns.
• Account management: personalizing your account and facilitating your purchases.
• Communication: sending information about your orders, promotions, or new products.
• Site improvement: analyzing user behavior to optimize our services.
• Targeted advertising: displaying ads tailored to your preferences.
  
  

3. Data Sharing
We only share your data with:

• Logistics partners: carriers to ensure the delivery of your orders.
• Payment providers: to process your transactions securely.
• Marketing service providers: to manage advertising campaigns.

Your data is never sold to third parties.

4. Data Security
We implement technical and organizational measures to protect your data against unauthorized access, loss, or alteration. For example:

• Use of encryption protocols (SSL) for transactions.
• Storage of data on secure servers.
• Restricted access to personal information.
  
  

5. Data Retention
We retain your personal data:

• As long as necessary to fulfill your orders.
• While your account is active.
• According to legal obligations (e.g., retention of invoices for 10 years).
  
  

6. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:

• Access: to view the data we hold about you.
• Rectification: to correct inaccurate or incomplete data.
• Erasure: to request the deletion of your data (except where legally required).
• Objection: to refuse the use of your data for marketing purposes.
• Portability: to obtain a copy of your data in a structured format.

To exercise your rights, contact us at contact@tapisimo.com.

7. Cookies
We use cookies to improve your experience:

• Essential cookies: required for the website to function properly.
• Analytical cookies: to analyze site performance and usage.
• Advertising cookies: to personalize displayed advertisements.

You can manage your cookie preferences directly through your browser settings.

8. Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be published on this page with an update date.

9. Contact
For any questions regarding this Privacy Policy or your personal data, please contact us:

• By email: contact@tapisimo.com
• By phone: +32 489 66 66 35 / +32 486 11 66 27