Return Policy

We want you to be fully satisfied with your purchase. If not, here are the conditions and procedure for returning your order:

Return Conditions

• You have 14 calendar days from the receipt of your package to initiate a return.
• Return shipping costs are borne by the customer, except in cases of defective products or errors on our part.
• Before proceeding with the return, please contact our customer service (via the contact form) for clear instructions and personalized support.
• If you receive a damaged or defective carpet, please contact us directly via our contact form or email, attaching a photo of the carpet.
  
  

The product (carpet) must

• Not have been used in a way that damages it. You may view and try it while maintaining its integrity.
• Not be soiled or show stains or damage.
• Be returned in its original packaging or equivalent packaging, always rolled as delivered, to ensure protection during transport.